UKAFG Privacy Policy

1. Introduction

This Privacy Policy explains how UKAFG (“we”, “us”, “our”) collects, uses, stores, and protects your personal information when you use UKAFG, Squawker PC, and Squawker Online.

UKAFG is the data controller for this information. Our contact details are in section 12.

We comply with the UK General Data Protection Regulation (UK GDPR), the Data Protection Act 2018, and all applicable UK privacy and electronic communications laws.

2. Information We Collect

2.1 Account information

When you create an account, we collect:

  • Name
  • Email address
  • Username
  • Billing address and phone number
  • Billing information (via our payment processor)
  • Subscription, membership, and order details

2.2 Device information

To manage licensing and prevent misuse, Squawker PC and Squawker Online collect:

  • Device ID
  • Operating system information
  • Application version
  • Activation timestamps
  • Number of devices linked to your account

2.3 Usage information

While you are logged in, we record:

  • Login and logout dates and times
  • The pages you visit, with the page title, the page you came from, and any campaign tags in the link
  • Your IP address, and the approximate location (town or city) worked out from it
  • Your device type and browser
  • Activation history
  • Access logs for subscription validation
  • Changes to your subscription, membership, and orders

2.4 Payment information

Payments are processed securely through third-party providers (e.g., Stripe, PayPal). We do not store or process card numbers or financial details on our servers.

2.5 Communication

If you contact us, we may store:

  • Emails
  • Support requests
  • Refund or account-related correspondence

2.6 Search, export & activity monitoring

To protect UKAFG’s intellectual property and ensure compliance with personal-use licensing, we record how the search, export, and programming features are used. These records are linked to your account.

They include:

  • Searches performed, including the locations, postcodes, and terms searched
  • Exports performed, including data copied from results pages, with the format, the dataset, and the number of rows
  • The locations or regions exported
  • Scanner programming carried out in Squawker PC, including the scanner model and the postcode programmed
  • The date and time, IP address, and device ID of each action
  • Occasions when an automatic fair-use limit was reached

Monitoring is strictly limited to actions performed within UKAFG platforms and does not track users outside our services.

3. How We Use Your Information

We use your information to:

  • Provide access to UKAFG services
  • Manage subscriptions and renewals
  • Validate licences and device activations
  • Prevent misuse, scraping, or unauthorised access
  • Detect identity manipulation or multiple-account abuse
  • Process payments and refunds
  • Respond to support requests
  • Maintain service security and integrity
  • Understand which parts of the service members use

3.1 Monitoring, fair-use limits & misuse detection

Search, export, and programming records are used under our legitimate interest to:

  • Detect unauthorised commercial use
  • Identify high-volume or unusual export behaviour
  • Prevent data extraction, redistribution, or scraping
  • Enforce licence terms
  • Protect proprietary frequency data

We do this in three ways:

  • Scoring. Each account’s usage is scored against personal-use levels. A high score flags the account for review by a person.
  • Automatic fair-use limits. Where an account has exported or copied results for more different locations than is consistent with personal use within a set period, further searches for new locations are refused automatically until that period has passed. This is a temporary limit on one feature. It is the only action taken without a person.
  • Human decisions. Any decision to suspend or terminate an account is made by a person. You may ask us to reconsider it by email.

This scoring is not used for marketing. We do not sell, trade, or share your data with third parties for marketing.

4. Legal Basis for Processing

We process your data under the following lawful bases:

  • Contractual necessity: to provide your subscription and access
  • Legitimate interest: to protect UKAFG data, prevent misuse, enforce our Terms and Conditions, and understand how the service is used
  • Legal obligation: for accounting and tax compliance
  • Consent: where applicable (e.g., optional communications and non-essential cookies)

5. Device ID & Security Controls

To protect UKAFG’s intellectual property, we use device-specific identifiers.

Device IDs are used to:

  • Validate Squawker PC activations
  • Prevent unauthorised access
  • Block devices linked to misuse or conflict of interest
  • Enforce subscription limits

Device IDs are stored securely and are not shared with third parties.

6. Cookies & Similar Technologies

6.1 What are cookies?

Cookies are small text files stored on your device when you visit a website. They help websites function correctly, remember your preferences, and improve your experience.

Cookies used by UKAFG do not contain personal data such as names or addresses.

6.2 Cookies we use

Essential cookies are required for the website and services to function, including:

  • Login session cookies
  • Subscription and account management cookies
  • Shopping cart cookies
  • Security and authentication cookies

Without these cookies, UKAFG services cannot operate correctly.

Performance and analytics cookies are used to understand how visitors use the site:

  • Improve website performance
  • Identify errors
  • Understand general usage patterns

These cookies do not identify you by name. Separately, the pages you visit while logged in are recorded against your account as described in section 2.3.

Payment provider cookies may be set by Stripe, PayPal, and other processors during checkout for:

  • Fraud prevention
  • Secure payment processing
  • Session validation

We do not control these cookies directly.

6.3 Managing cookies

You can control or disable cookies through your browser settings.

Please note:

  • Disabling essential cookies may prevent you from logging in
  • Subscription and account features may not work correctly
  • Checkout may fail if payment cookies are blocked

7. Data Sharing

We only share data with:

  • Payment processors (for billing)
  • Technical service providers (hosting, security, email delivery, analytics)
  • An IP location service, which receives your IP address only, to work out the approximate town or city
  • Postcode and place lookup services, which receive the postcode or place name you search for, without your name or account details
  • Professional advisers, courts, or authorities, where needed to enforce our Terms and Conditions or where the law requires it

These providers only process data as required to deliver their services. Some are based outside the UK; where data is transferred abroad we rely on the safeguards UK law requires.

We do not share data with advertisers, data brokers, or external marketing companies.

8. Data Retention

We retain data only as long as necessary:

  • Account information: while your account is active
  • Page-visit records: normally 90 days
  • Search, export, and programming records: normally 90 days, and for longer where an account is under review or in dispute
  • Activation logs: for security and fraud prevention
  • Device IDs blocked for misuse: for as long as the block applies
  • Payment records: as required by UK tax law
  • Support messages: for service history and fraud protection

You may request deletion of your account at any time (see section 10).

9. Protecting Your Data

We use industry-standard security measures to protect your information, including:

  • Encrypted connections (HTTPS)
  • Secure server infrastructure
  • Access controls
  • Device-ID validation
  • Anti-scraping protections

No system is completely immune to risk, but we take all reasonable steps to safeguard your data.

10. Your Rights (UK GDPR)

You have the right to:

  • Access your personal data
  • Request correction of inaccurate data
  • Request deletion of your data
  • Request restriction of processing
  • Object to processing carried out under legitimate interest, including monitoring
  • Request a copy of your data (data portability)
  • Ask for a person to review any automatic limit applied to your account

To exercise these rights, contact us using the details in section 12. We may keep records we need to deal with a dispute or to enforce our Terms and Conditions.

If you are unhappy with how we have handled your data, you can complain to the Information Commissioner’s Office at ico.org.uk.

11. Children’s Privacy

UKAFG is not intended for users under 16. We do not knowingly collect data from children.

12. Contact Information

If you have questions about this Privacy Policy or wish to exercise your rights, contact UKAFG Support by email at rick@ukafg.co.uk, or through the website at https://ukafg.co.uk.

13. Changes to This Privacy Policy

We may update this Privacy Policy from time to time. The latest version will always be available on our website, and we will tell members about any material change by email or by a notice at login.

14. Transparency About Monitoring

UKAFG monitors searches, exports, and programming solely to protect its data, enforce licence terms, and prevent unauthorised commercial use. This monitoring is:

Not sold, and shared only as described in section 7

Proportionate

Limited to UKAFG platforms

Processed under legitimate interest

Linked to your account

Automatic only for the temporary fair-use limits described in section 3.1; every other decision is made by a person

Not used for marketing

Scroll to Top