Returns & Refunds Policy

1. Overview

This Returns & Refunds Policy explains how refunds and returns are handled for UKAFG products, including printed guides, digital subscriptions, Squawker PC, Squawker Online, and the UKAFG Commercial Data Licence. This policy should be read alongside our Terms and Conditions and Privacy Policy.

2. Printed Guides

2.1 Non‑Returnable Items

UKAFG printed guides contain proprietary frequency data. Once opened, the information can be read, copied, or retained. For this reason, printed guides cannot be returned unless they arrive damaged or defective.

Non‑returnable items include:

  • Opened printed guides
  • Printed guides that have been read or handled
  • Printed guides returned without original packaging
  • Printed guides returned for reasons other than damage or defect

2.2 Damaged or Defective Items

If your printed guide arrives damaged or defective, UKAFG will:

  • Replace the item at no cost, or
  • Provide a full refund

You may be asked to provide:

  • A photo of the damage
  • Your order number
  • Delivery confirmation

2.3 Lost Items

If a printed guide is lost in transit:

  • A replacement will be issued once the courier confirms non‑delivery
  • If replacement is not possible, a full refund will be provided

2.4 Return Shipping

For damaged, defective, or incorrect items:

  • UKAFG covers all return shipping costs
  • Customers will not be charged for replacement postage

3. Digital Subscriptions

3.1 No Refunds After Access

Digital subscriptions provide immediate access to UKAFG data. Once a user has:

  • Logged into UKAFG
  • Activated Squawker PC
  • Logged into Squawker Online
  • Viewed or downloaded any UKAFG data
  • Activated a licence on any device

No refund will be issued.

Digital content cannot be “returned” once accessed.

3.2 Wrong Subscription Purchased

Squawker PC and Squawker Online contain the same data but have different pricing and access methods.

If you purchased the wrong subscription and have not accessed any data, contact UKAFG within 48 hours.

UKAFG will:

  • Ask you to purchase the correct subscription
  • Refund the incorrect subscription once the correct one is purchased

Once access has occurred on either platform, refunds or transfers are no longer possible.

3.3 Forgetting to Cancel

Subscriptions renew automatically.

If you forget to cancel:

  • Refunds will not be issued if access has occurred after renewal
  • If no access has occurred, UKAFG may issue a refund at its discretion

Managing subscription renewals is the responsibility of the user.

4. Commercial Data Licence

4.1 No Refunds After Access

The UKAFG Commercial Data Licence provides access to proprietary data for commercial radio programming. Once data has been accessed or used, no refund will be issued.

This includes:

  • Accessing UKAFG data
  • Using Squawker PC or Squawker Online
  • Programming radios with UKAFG data

4.2 Wrong Licence Purchased

If the commercial licence was purchased in error and no access has occurred, UKAFG may refund or transfer the licence.

5. Abuse Prevention

UKAFG reserves the right to refuse refunds where behaviour indicates:

  • Attempted data extraction
  • Misuse of trial periods
  • Multiple identities
  • Repeated refund requests
  • Attempts to obtain data without payment

Refunds are issued only in accordance with this policy and our Terms and Conditions.

6. Contact Information

For refund or return enquiries, contact:

UKAFG Support Email: rick@ukafg.co.uk Website: https://ukafg.co.uk

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